Effective as of booking confirmation
By confirming an event booking at Suluh Studio, you (the “Client”) agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding with your reservation.
Suluh Studio is presented and maintained to the highest possible standard. We take great care to ensure the space is clean, styled, and ready for use upon your arrival.
As a space built around organic and natural materials — including limewash walls, raw stone surfaces, and living trees — inherent variation is part of the character of Suluh Studio. Clients acknowledge and accept that:
Natural materials such as stone, limewash, and timber may display tonal shifts, texture variation, weathering, or minor surface irregularities.
Living plants and trees within the space are subject to seasonal change, growth, and natural variation in appearance.
These characteristics are intentional, valued aspects of the space and do not constitute a defect or failure on the part of Suluh Studio.
No refund, discount, or complaint will be accepted on the basis of natural variation inherent to organic materials.
2.1 Maximum Capacity
The Client must not exceed the maximum guest capacity agreed upon in their booking confirmation or contract. This figure is set in accordance with the safe and legal capacity of the space. The Client is solely responsible for monitoring and managing guest numbers throughout their event.
Suluh Studio reserves the right to refuse entry to guests or request that numbers be reduced if the agreed capacity is exceeded. No refund will be issued in such circumstances.
2.2 Government Permits & Banjar Fees
The Client is responsible for identifying, obtaining, and bearing the cost of any permits, licences, or approvals required by Indonesian government authorities, local village councils (banjar), or other regulatory bodies in connection with their event — including but not limited to event permits, noise permits, and any applicable banjar fees.
Where such obligations are explicitly listed as inclusions within the Client’s quote or contract, they will be managed by Suluh Studio on the Client’s behalf. In all other cases, this responsibility falls entirely with the Client.
Suluh Studio accepts no liability for any disruption, cancellation, or penalty arising from the Client’s failure to obtain required permits or make required payments.
The Client is responsible for the space and its contents for the full duration of their booking, including bump-in and bump-out periods.
The Client agrees to:
Leave the space in the same condition as found at the time of arrival.
Report any accidental damage to Suluh Studio immediately and prior to departing.
Accept full financial liability for any damage caused to the space, fixtures, fittings, furniture, props, plants, or structural elements — including limewash walls, stone surfaces, and flooring — whether caused by the Client, their crew, guests, or contractors.
Cover the cost of professional repair, restoration, or replacement at Suluh Studio’s reasonable discretion.
Where damage is identified after the booking, Suluh Studio reserves the right to invoice the Client for all associated costs. Any security deposit held may be retained in partial or full satisfaction of such costs.
Materials including confetti, glitter, adhesives, open flames, and similar items require prior written approval from Suluh Studio.
The Client is responsible for the behaviour and conduct of all guests, staff, performers, and contractors present at their event. This includes conduct within the space, in surrounding outdoor areas, and in any common areas or access points of the property.
The Client agrees to:
Ensure all guests and staff treat the space, its contents, and its surroundings with care and respect.
Take all reasonable steps to prevent damage, disturbance, or unsafe behaviour.
Comply with any reasonable requests made by Suluh Studio staff during the event.
Suluh Studio reserves the right to ask any guest or attendee to leave the premises where their behaviour is deemed disruptive, unsafe, or damaging. Suluh Studio staff are not responsible for the security or supervision of the Client’s event and guests unless a security arrangement has been explicitly agreed in writing.
Suluh Studio is situated within a community environment and the respect of our neighbours is essential to our continued operation. The Client agrees to:
Ensure that all music, amplified sound, and noise generated by the event is kept to a reasonable level throughout the booking.
Ensure that all amplified music and sound ceases no later than 11:00 PM.
Ensure all guests have vacated the space and surrounding outdoor areas by the agreed end time of the booking.
Manage the arrival and departure of guests in a considerate manner, minimising noise in surrounding streets and communal areas.
Suluh Studio reserves the right to require noise reduction at any point during an event if levels are deemed excessive or complaints are received. Failure to comply may result in the event being brought to an early close without refund.
The Client accepts responsibility for any complaint, fine, or regulatory action arising from noise generated during their event.
Where alcohol is to be served at an event, the Client is solely responsible for ensuring full compliance with all applicable Indonesian laws and regulations governing the sale, service, and consumption of alcohol.
This includes, but is not limited to:
Obtaining any required permits or licences for the service or sale of alcohol.
Ensuring that alcohol is served responsibly and that intoxicated guests are managed appropriately.
Ensuring that alcohol is not served to minors.
Suluh Studio accepts no liability for any injury, incident, regulatory penalty, or damage arising in connection with the service or consumption of alcohol at a Client’s event. Any damage caused by intoxicated guests remains the Client’s financial responsibility under clause 3.
Where the coordination of external vendors — such as furniture rental, floral arrangements, catering, audiovisual equipment, or similar services — is explicitly included within the Client’s quote or contract, Suluh Studio will make every reasonable effort to ensure a smooth and well-coordinated experience.
However, Suluh Studio acts as a coordinator only and has no direct contractual control over third-party vendors. Accordingly:
Suluh Studio cannot be held financially liable for any disappointment, delay, damage, non-delivery, or failure on the part of any external vendor.
Any dispute regarding the quality or delivery of external vendor services must be resolved directly between the Client and the vendor concerned. So long as Suluh Studio has in good faith put in the time and effort to source the requested external vendors, no refund will be offered for that time even if the client decides not to move forward with any specific vendors or procurement.
Where vendor coordination is not listed as an inclusion in the Client’s quote, the Client is fully responsible for the arrangement, communication, and management of all external suppliers.
Suluh Studio recommends that Clients confirm all vendor arrangements directly, regardless of coordination support provided.
Suluh Studio does not take any responsibility for ensuring that third-party vendors — including those recommended or introduced by Suluh Studio — hold the necessary permits, licences, or legal authorisations to operate and provide their services in Indonesia.
This includes, but is not limited to, working permits (KITAS, IMTA, or equivalent), business licences, alcohol service permits, food handling certifications, and any other regulatory requirements applicable to the vendor’s services.
It is the joint responsibility of the Client and the vendor to verify and ensure the vendor’s legal ability to offer their services. Suluh Studio accepts no liability for any penalty, disruption, or loss arising from a vendor’s failure to hold the required permits or authorisations, regardless of how that vendor came to be engaged.
Suluh Studio does not provide any form of event insurance, public liability insurance, or personal accident coverage on behalf of the Client or their guests.
The Client is strongly advised to obtain adequate insurance prior to their event, including:
Public liability insurance covering the Client’s legal responsibility for injury to guests or third parties.
Event cancellation or postponement insurance.
Coverage for equipment, property, or personal items brought onto the premises.
Suluh Studio accepts no responsibility for any loss, theft, injury, or damage to persons or property during the Client’s booking. The Client agrees to indemnify Suluh Studio against any claim made by a guest or third party arising from the Client’s event.
Access to the space is only permitted from the confirmed start time of the booking. Early access is not guaranteed and must be requested and approved in advance, in writing.
The Client’s booking time includes all setup (bump-in) and pack-down (bump-out) time. All items, equipment, decorations, and personal property belonging to the Client or their vendors must be fully removed from the space by the confirmed end time of the booking.
Where the Client or their vendors require additional time beyond the confirmed booking window, this must be arranged and confirmed with Suluh Studio in advance where possible. Overtime will be assessed at Suluh Studio’s discretion and may be invoiced after the event at the applicable rate.
Suluh Studio accepts no responsibility for any items left on the premises after the booking period has concluded.
Suluh Studio shall not be liable for any failure or delay in fulfilling its obligations under a booking where such failure or delay arises from circumstances beyond its reasonable control. This includes, but is not limited to:
Natural disasters, flooding, fire, or acts of God.
Volcanic activity, earthquakes, or other geological events.
Government action, regulatory order, or public health directive.
Power or utility failure beyond Suluh Studio’s control.
Civil unrest or other unforeseen emergency circumstances.
In the event of a force majeure circumstance, Suluh Studio will endeavour to provide the Client with as much notice as possible and will work in good faith to reschedule the booking where feasible. Where rescheduling is not possible, liability will be limited to any amounts paid by the Client for the affected booking, at Suluh Studio’s reasonable discretion.
12.1 Standard Bookings
Unless the Client has separately purchased an Exclusivity Package (see clause 12.2), Suluh Studio retains the right to photograph or document the space during events, reshare User Generated Content (UGC) and behind-the-scenes content produced by the Client or their team, and use such content for marketing and promotional purposes.
As a condition of booking, the Client grants Suluh Studio a non-exclusive, royalty-free licence to use content in which the space is featured for the purposes of marketing, promotion, and portfolio. Use of the space is not permitted unless this condition is accepted.
12.2 Exclusivity Package
Clients who have purchased a confirmed Exclusivity Package will have their booking treated as private. Suluh Studio will not document the event for promotional use, and UGC will not be reshared without prior written consent. Exclusivity must be confirmed in writing on the Client’s invoice — verbal agreements do not apply.
Suluh Studio’s aesthetic, spatial design, and visual identity are proprietary assets of the business. The following restrictions apply to all content captured within or referencing the space, and form a condition of booking.
13.1 Prohibition on AI Training
The Client must not use any content captured within Suluh Studio — including photos, videos, or any derivative works — to train, fine-tune, develop, or improve any artificial intelligence, machine learning, or generative model, whether for commercial, research, or personal purposes. This prohibition applies regardless of whether the content is used directly or as part of a larger dataset.
13.2 Prohibition on AI-Generated Representations of the Space
The Client must not use artificial intelligence, generative tools, or any other synthetic media technology to create, produce, or publish imagery that depicts, replicates, or is substantially evocative of Suluh Studio’s aesthetic, interiors, or visual identity — whether or not content shot at the space was used as a reference or input.
13.3 Prohibition on Material AI Alteration of Shoot Content
Content captured at Suluh Studio may not be materially altered using AI or automated editing tools in ways that misrepresent the original shoot or commercially exploit the space beyond the scope of the booking. This includes, but is not limited to:
Using AI tools to replace, swap, or generate models, talent, or people within images taken at the space.
Using AI tools to replace or alter outfits, products, or props in a way that creates new commercial content beyond what was originally shot.
Outpainting, extending, or otherwise generating new spatial elements that incorporate or are derived from the space’s visual identity.
Standard retouching, colour grading, and minor post-production editing are permitted. Where a Client is uncertain whether a planned use falls within these restrictions, they should seek written approval from Suluh Studio prior to publishing.
Breach of any provision in this clause will be treated as a material breach of these Terms and Conditions, and Suluh Studio reserves all rights and remedies available, including immediate revocation of any content licence granted under clause 12.
If a Client — at any time, including after the completion of their booking — contests or disputes any payment, requests a refund contrary to the applicable policy, or publishes content or statements that are false, misleading, or materially damaging to the reputation of Suluh Studio, then any licence previously granted to use content produced within the space is immediately and automatically revoked.
The Client must promptly remove all such content from public platforms. Suluh Studio reserves the right to pursue appropriate remedies where this clause is breached.
All bookings at Suluh Studio are subject to the cancellation and refund terms set out below. By confirming a booking, the Client acknowledges and accepts these terms in full.
15.1 No Change of Mind Refunds
Suluh Studio does not offer refunds on the basis of a change of mind. Once a booking is confirmed and payment or deposit is received, the Client has entered into a binding agreement and the terms below apply. No exceptions will be made for change of plans, reduced guest numbers, or personal circumstances unless otherwise stated in writing by Suluh Studio.
15.2 Service Elements (Planning, Design & Coordination)
All fees relating to event planning, set design, styling, and coordination services are strictly non-refundable, regardless of when a cancellation is made. These services involve time, resources, and creative work committed by Suluh Studio from the moment of booking confirmation, and cannot be recovered upon cancellation.
15.3 Space Rental Fee
The following refund schedule applies to the space rental component of the booking only:
Cancellation more than 90 days prior to the event date: 50% of the space rental fee will be refunded if already paid.
Cancellation 90 days or fewer prior to the event date: no refund will be issued.
For the avoidance of doubt, the booking deposit is non-refundable under all circumstances and is separate from the above refund schedule.
15.4 Rescheduling
Requests to reschedule a confirmed booking are considered on a case-by-case basis at the sole discretion of Suluh Studio. Rescheduling is not guaranteed and is subject to availability.
Where a reschedule is approved, an administration or rescheduling fee may apply. Any fees already paid toward planning, design, or coordination remain non-refundable and non-transferable to a rescheduled date unless otherwise agreed in writing.
A reschedule request does not constitute a cancellation, and the original cancellation policy remains in effect with reference to the original booking date unless Suluh Studio expressly agrees otherwise in writing.
These Terms and Conditions are governed by the laws of the Republic of Indonesia.
Suluh Studio reserves the right to update these Terms at any time. The version in effect at the time of booking confirmation applies to that booking.
If any provision is found to be unenforceable, the remaining provisions continue in full force and effect.
These Terms constitute the entire agreement between the Client and Suluh Studio in respect of the hire of the space.
Questions?
Please contact us before your booking if you have any questions about these Terms.